Easy Returns Terms and Conditions of Sale

Dispatch & Delivery

 

All  items will be dispatched within 2 working days of placing the order and delivery will take 3- 5 working days. 

All items are sent by Hermes or Royal mail 2nd class tracked and signed.

All items will require a signature,  so requests for items to be left in a safe place will not be actioned.

Easy Returns - Terms & Conditions of Sale

Buyers Guide - Terms and Conditions

 By making a purchase you have agreed to the below terms & conditions of sale. 

All of the items we sell are either Vintage, Preloved, Reloved or second hand and have been previously worn and may have some minor wear, fading.

a. We recommend that the buyer checks the photos and measurements before purchasing to ensure the item will fit, all measurements are approximate.


EASY RETURNS  - BUYERS IS RESPONSIBLE FOR  RETURN POSTAGE 


 RETURNS-  If you wish to return an item please use the contact us section on the website to inform us of the return. All items can be returned and issued with a refund to same payment method as purchased, providing they arrive at our address within 14 days of receipt for UK orders and 21 days for international orders.  Items sent back and received back by us after this period will not be eligible for a refund and will be sent back to the buyer and a charge made for the postage to the buyer.

Please note we can only refund for the  cost of item purchased and not the original postage cost.

**Returned items which are subject to free shipping will have the original postage costs deducted from the refunded amount paid**

Buyer is responsible for return postage in all circumstances with no exceptions.


All of our items are preloved and may have Minor signs of wear / light odours/scuffing/fading and general wear may.  All measurements are approximate. We also do not accept any responsibility for any colour difference which may be present due the daylight at the time of taking the photo or items being viewed on mobile devices and tablets and would not warrant a refund of either initial shipping costs or returned shipping costs although you are free to return any items within the stated period for whatever reason. Liability is limited to a full refund on goods only and not return postage., with no exceptions.


 Item(s) must be unworn & in original condition with our do not remove tags attached.  We strongly advise using a traceable means of return postage. The buyer is responsible for item(s) until they are returned, no refunds are given until items arrive back with us. 

Please include the order confirmation in the return package, so we can  process the return once received.


Refunds can only be made via the same payment method the order this does not was originally placed. All refunds will be made within 7 days of receipt by us. 


 We strongly advise you gain a proof of posting or send via a traceable means of delivery. The item remains the buyer's item and responsibility until we have receipt of the item. 



OVERSEAS BUYERS: Please note if we are charged custom fees (some couriers like FedEx charge) then this will be deducted from refund. Please mark parcel clearly as "RETURNING TO SENDER" and check with your courier / ask if you are unsure as we cannot be held responsible if you choose to use a courier service that charges and you do not mark as a return.  

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you take out postage insurance with your postal carrier. We cannot be responsible for parcels lost or damaged in transit. Liability is limited to a full refund on goods. International shipping costs are limited to the same value as standard Royal Mail international signed for delivery.


Returns Address

Live for Tweed

15 Parsons Mews

Kings Norton

Birmingham

B30 3NA